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MTN Seals New Deal with Technotree to Improve Customers’ Experience

The new deal is on the initiative called Metamorphose...



Agency Report


Telecommunications giant, MTN has sealed a deal with digital Business Support Systems (BSS) to facilitate a new initiative called Metamorphose.


MTN Metamorphose is described as a transformation programme that would enhance the company’s digital presence for consumers and enterprises. It is powered by Tecnotree’s digital suite.


This initiative, according to Tecnotree, will transform MTN’s business and digital processes with a strategic approach to people and technology. The programme’s objective is to adapt to customer needs, improve customer experience, and become the enabler of digital life through tailored customer-centric offerings.


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Commenting on the project, Chief Information Officer at MTN Nigeria, Shoyinka Shodunke, said: “We are pleased to partner with Tecnotree as they play a vital role in modernising our digital infrastructure, enabling us to offer personalised and customisable experiences to our customers and enterprises.


Through this initiative, our pro-active vision is to build stronger relationships with our customers and help them reach new heights in this digital era. We are confident that this partnership will be the beginning of a great journey, which will have a strong positive impact on the customers and the companies involved.


Chief Executive Officer of Tecnotree Corporation, Padma Ravichander, said: “We are proud to have been chosen by MTN Nigeria for this innovative programme, as we take another step forward to bring together world-class solutions and create operational excellence. The strong collaboration with MTN Nigeria team will steer us towards digital relevance, keeping in mind new customer demands.


“The project will further help us continue playing a leading role in supporting our customers by transforming applications and services with an open, inclusive, and dynamic 5G-ready digital stack.”


MTN Metamorphose is an automation-driven solution that will enable dynamic and improved user experience and enhanced 360-degree customer view. It will also modify existing workflows, improve the productivity of the workforce through personalised dashboards, and provide omni-channel engagement and user journey optimisation with improved management.


Source: the Guardian

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